The same engine, on your service lane
JOEY for service advisors
You already juggle a full write-up schedule without time to chase every reminder call or declined-service follow-up. JOEY runs the same automated calls, texts, and emails engine your sales team uses, pointed at your service lane, appointment reminders, declined work, and CSI, so a customer who said no to a repair in March still hears from you before it becomes a bigger job.
- No-shows eat into your day because nobody called to remind the customer the day before.
- Declined services get logged and forgotten, so the brake job you flagged in the spring becomes a tow in the fall.
- Recall outreach is a manual list pull and a manual call sheet, so it only happens when someone has a free afternoon.
- CSI follow-up after the car is picked up is inconsistent, so scores depend on who remembered to send it.
What JOEY does for you
Appointment reminders that confirm themselves
The same appointment tracker that confirms sales appointments the day before and the morning of runs for service appointments too, so a scheduled oil change or a warranty repair gets a confirmation touch without you dialing the list yourself.
Declined-service follow-up on a real cadence
JOEY works multi-channel follow-up, texts and emails on a steady cadence, the same mechanism that keeps a sales lead warm. Pointed at declined work, it means the customer who said "not today" on a brake job hears from you again instead of the note sitting untouched in a file.
Recall and service-event outreach in one push
The targeted-blast mechanism that sends a sales event announcement to a filtered list works the same way for a recall notice or a seasonal service push, one send to the right list instead of a manual call sheet built by hand.
CSI and referral follow-up after the car leaves
Post-delivery follow-up, CSI, referral asks, and service outreach after a vehicle leaves the lot, is already part of the JOEY engine. On the service side that means a consistent post-visit touch instead of one that depends on who remembered.
A bridge from service back to sales
When a service visit surfaces a customer who is close to trading, JOEY can route that as a sales outreach candidate instead of the connection getting lost between departments.
Compliance guardrails run automatically
Quiet hours and opt-out suppression are enforced on every message, on the service lane the same as on the sales floor, so faster follow-up does not mean more compliance risk.
Questions people ask
Is this a separate service CRM?
No. JOEY does not replace your service CRM or DMS. It is the same outreach engine, automated calls, texts, emails, and appointment tracking, applied to service-lane use cases like reminders, declined work, and CSI.
Does it handle recall campaigns?
JOEY can send a targeted outreach push to a filtered list, the same mechanism used for a sales-event announcement. Point that at a recall list and it works the same way, one send instead of a manual call sheet.
What happens to declined services?
JOEY can keep a declined-service item on a follow-up cadence with texts and emails, the same multi-channel follow-up mechanism that keeps a sales lead warm, so it does not just sit logged and forgotten.
Does this affect compliance on the service side?
No differently than sales. Quiet hours and opt-out suppression are enforced automatically on every message, on every channel, regardless of which department it comes from.
Keep your service lane full without the manual chase
Point the same JOEY engine your sales team uses at appointment reminders, declined work, recalls, and CSI on your service lane.
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