SMS Terms & Messaging Policy

1. Overview

This Messaging Policy explains how text messaging works with JOEY, a product of MADITECH LLC (“JOEY,” “we,” “us,” “our”). There are two kinds of text messages connected to JOEY, and they have different rules:

• Account messages we send to you. If you are a JOEY subscriber (a salesperson or dealership), we may send you account, security, and service text messages. This Policy governs those messages.
• Outreach the platform sends on a dealership's behalf. JOEY also helps a salesperson or dealership send texts to that dealership's own customers. In that case the salesperson or dealership is the sender and is responsible for obtaining consent and following the law. See Section 7.

2. Consent to Receive Messages

By providing your mobile number and opting in (for example, by checking the messaging consent box, replying to a confirmation text, or otherwise agreeing to receive texts), you consent to receive recurring text messages from or on behalf of JOEY at the number you provide. Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message and data rates may apply.

3. Types of Messages

Depending on how you use JOEY, messages may include: one-time passcodes and login verification, account and billing notices, security alerts, customer-support replies, product and service updates, and, where you have opted in, occasional product news.

4. Message Frequency

Message frequency varies based on your account activity and the messages you trigger. For example, you receive a verification text only when you request a login code. We do not send a fixed number of messages per period.

5. Message & Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to every message you send or receive. JOEY does not charge you separately for text messages, but we are not responsible for charges from your carrier. Check your mobile plan for details. Carriers are not liable for delayed or undelivered messages.

6. Opt Out (STOP) and Help (HELP)

To stop receiving messages, reply STOP to any text message from us. You will receive a single confirmation that you have been unsubscribed, and we will not send you further messages unless you opt back in. You can opt back in at any time by texting START or by re-enabling messaging in your account.

For help, reply HELP to any message, or contact us at support@getjoey.app. Standard carrier message and data rates apply to STOP and HELP messages.

7. Messages Sent to a Dealership's Customers

When the JOEY platform sends a text to a dealership's customer, the salesperson or dealership is the sender. That sender, not JOEY, is responsible for obtaining the consent required to text that customer and for complying with the Telephone Consumer Protection Act (TCPA), state telemarketing and Do-Not-Call laws, and carrier rules.

If you are a customer who received a text from a dealership through JOEY and you do not want further messages, reply STOP to that message and the dealership will stop texting you, or contact the dealership directly. JOEY provides tooling that records and honors opt-outs, and a customer who replies STOP is removed from further automated outreach.

8. Privacy

We handle the information related to messaging as described in our Privacy Policy. We do not sell your mobile number or your text-message opt-in data, and we do not share mobile opt-in consent with third parties for their own marketing. Carriers and our messaging providers process message delivery on our behalf.

9. Changes

We may update this Messaging Policy from time to time. The “Last updated” date above reflects the current version. Material changes will be posted here before they take effect.

10. Contact

Questions about messaging? Contact us at support@getjoey.app or by mail at:

MADITECH LLC
7200 132nd Pl SE
Newcastle, WA 98059