Works with your CRM
JOEY for Xtime
○ Onboarding, works standalone todayService scheduling & fixed-ops platform (Cox Automotive)
Does JOEY work with Xtime?
JOEY is a personal follow-up assistant for service advisors and BDC reps who schedule and manage appointments in Xtime. It does not replace Xtime’s scheduling grid, it handles the human side around it: the reminder text before an appointment, the follow-up when a customer no-shows, and the outreach to customers who are overdue for service, so booked time actually shows up and a missed slot gets a second chance instead of falling off the board.
What JOEY does on top of Xtime
Xtime books it, JOEY makes sure it shows up
Xtime handles the scheduling grid and the online booking flow. JOEY handles the reminder text and the day-before check-in that turns a booked slot into an appointment that actually shows.
It follows up on no-shows
When a customer misses their slot, JOEY reaches out the same day with a personal text or call to get them rebooked, instead of the appointment quietly disappearing from the schedule.
It never lets a lapsed customer go dark
A normal advisor working a full board does not have time to chase everyone who is overdue. JOEY pushes personalized outreach to hundreds of lapsed customers so the ones ready to come back actually hear from you.
Dedicated Xtime automation is on our roadmap
A direct Xtime integration, reading your appointment schedule automatically, is on our roadmap. Today JOEY works standalone in your browser alongside Xtime.
Questions reps ask
Does JOEY read my Xtime schedule automatically?
Not yet. A direct Xtime integration that reads your appointment schedule is on our roadmap. Today JOEY works standalone in your browser alongside Xtime.
Is JOEY for the dealership or for me?
JOEY is for you, the individual service advisor or BDC rep. We built it for the person who wants to be the top performer on the board, not for a corporate rollout.
Will customers know it is automated?
JOEY sends in your voice and your style. The goal is more real, timely, human touches, not robotic blasts. You set the tone and the limits.
Is it compliant?
JOEY follows texting opt-in rules and quiet hours. You control who gets contacted and when, and you can stop any outreach instantly.
Be the top rep on the floor
Keep Xtime as your system of record and let JOEY work your follow-up. More touches, more appointments, more deals.
Start free