Refund Policy

1. 30-Day Money-Back Guarantee

New JOEY subscriptions come with a 30-day money-back guarantee on the first charge. If JOEY is not working for you, you can ask for a refund of that first subscription charge within 30 days of the date it was successfully charged. Every request is reviewed against the conditions in sections 2 and 3.

2. What the Guarantee Covers

• The first charge of a new monthly or yearly JOEY subscription. Every plan starts with a 14-day free trial, so for most accounts that is the charge on day 15.
• That first charge only. Renewals and every later charge, add-ons, usage or overage charges, and one-time (lifetime) purchases are not covered.
• One guarantee per person and per dealership. If you or your dealership have already received a guarantee refund, a new account does not start a new one.
• Plans sold under a separate written agreement follow the refund terms in that agreement.

3. Conditions

To qualify, you must:

• Send your request within 30 days of the first successful charge.
• Have completed onboarding, including your JOEY persona and voice setup.
• Have kept JOEY active and running your outreach for most of that period, following our setup guide.
• Have completed your included one-on-one training session, if your plan includes one.

The guarantee does not apply if:

• You opened a chargeback or payment dispute for the charge. Once a dispute is open, your card issuer decides it and this guarantee no longer applies to that charge.
• Your account was suspended or terminated for breaking our Terms of Service, including abuse, fraud, or misuse of the Service.
• The request uses false information, or is part of a pattern of signing up and asking for refunds.

4. How to Request a Refund

Email support@getjoey.app from the email address on your account, within the 30-day window, and include the date of the charge. We review each request. If it is approved, we refund that first subscription charge to the original payment method and start the refund within 5 business days of approval. How long it takes to reach your account is up to your bank or card issuer.

When a guarantee refund is issued, the subscription it covered is cancelled and access to paid features ends.

5. Cancellation

You can cancel at any time from your Account page. Cancelling stops your next renewal: you keep access until the end of the period you already paid for, and you are not charged again. If you cancel during the 14-day free trial, you are not charged at all. Cancelling does not refund a charge that has already been made. A refund is available only under the guarantee above or for a billing error.

6. Renewals and Other Charges

Renewal charges, every charge after the first one, add-ons, usage charges, and one-time purchases are final and non-refundable, except for a billing error or a duplicate charge.

7. Billing Errors

If we charged you in error or charged you twice, contact us and we will correct it, whether or not the guarantee window is still open. Please contact us before opening a dispute with your bank so we can fix it directly.

8. Changes to This Policy

We may change this policy at any time by posting a new version on this page. The version posted on the date of your first charge is the one that applies to that charge.

9. Contact

Refund requests go to support@getjoey.app. Questions about this policy go to legal@getjoey.app.