Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) are a binding agreement between you and MADITECH and its JOEY product (“JOEY,” “we,” “us,” “our”). By checking the authorization box at signup, creating an account, or using the Service, you accept these Terms in full and on behalf of your dealership. If you do not agree, do not use the Service.

2. Your Representations & Authorized Use

You represent, warrant, and covenant that: (a) you have the legal authority and all consents required to contact every customer whose information you upload or otherwise make available to the Service; (b) your use complies with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and Do-Not-Call laws, and all data-privacy laws; and (c) you are solely responsible for the content, timing, frequency, and recipients of all outreach you initiate or authorize through the Service. JOEY is a tool that acts on your instructions and on your behalf; you are the sender.

3. Connected Accounts & Marketplace Listings

Some features act on accounts that belong to you on services operated by third parties, including vehicle listing and messaging on Facebook Marketplace. Where you enable such a feature, you grant JOEY permission to access and operate that account on your behalf, for the purposes you configure, until you revoke it. You may revoke that permission at any time from your dashboard or by contacting us, and we will stop acting on the account.

You represent and warrant that: (a) you own or are authorized to control every account you connect; (b) you have authority to grant this permission on behalf of the dealership or business that owns it; and (c) each listing, message, and reply we send at your direction is accurate and is yours.

Your use of a connected account remains governed by that third party's own terms and policies, which are between you and them and which we do not control. Those terms may restrict automated access regardless of the permission you grant us. You acknowledge that a third party may, at its sole discretion, limit, suspend, or terminate an account, remove listings, or withdraw access, including as a result of automated activity, and that the consequences of any such action fall on the account holder. We do not warrant that any connected feature will remain available, and you assume this risk. Nothing in this section is a representation by us that automated access is permitted by any third party.

4. Subscriptions, Auto-Renewal & Cancellation

JOEY is sold as a recurring subscription. Your subscription renews automatically at the end of each billing period (for example, monthly or annually) and your payment method is charged the then-current price for the next period until you cancel. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis. We will tell you the price and billing interval before you purchase.

How to cancel: you can cancel at any time from your account settings, or by emailing support@getjoey.app. Cancelling stops your next renewal. You keep access until the end of the period you already paid for, and you will not be charged for future periods. To avoid the next charge, cancel before your renewal date.

Free trial and refunds: new subscriptions start with a 14-day free trial. A card is required, and nothing is charged during the trial. Unless you cancel before the trial ends, your card is charged the plan price on day 15 and then each billing period. Charges are final and non-refundable except for a billing error, a duplicate charge, or as stated in our Refund Policy, which is part of these Terms. If you created your JOEY account, or started your trial or subscription, on or before October 8, 2026, the 30-day money-back guarantee still applies to your first charge, as described in section 5 of the Refund Policy.

Price changes: MADITECH may change the price of any plan, add-on, or other part of the Service at any time, at its sole discretion and for any reason. A new price applies to new purchases as soon as it is posted. For an existing subscription, a new price takes effect at your next renewal after we notify you by email or in your account. If you do not accept the new price, cancel before that renewal. Keeping your subscription after the new price takes effect is your acceptance of it. Promotional prices, discounts, and coupons may be changed or ended at any time and apply only for the period stated when you received them. A one-time purchase you have already paid for is not repriced.

Locked-in prices: a price lock is a promise from MADITECH that your price will not change for a stated period. You have a price lock only if MADITECH has confirmed it to you in writing, in a signed agreement, an order form, or an email from MADITECH, stating the locked price and how long it lasts. We will honour every price lock for the period stated. Price locks are not automatic and are offered case by case. To ask about one, contact support@getjoey.app before your renewal date. Without a price lock, your price can change as described above.

Taxes and failed payments: prices do not include taxes unless we say so, and you are responsible for any taxes that apply. If a payment fails, we may retry it and may pause or suspend the Service until the balance is paid.

Chargebacks: if you believe a charge is wrong, contact us first at support@getjoey.app. If you open a chargeback or payment dispute, we may suspend your account while it is resolved.

5. Assumption of Risk

You acknowledge and agree that your use of the Service is entirely at your own risk. By agreeing to these Terms you knowingly and voluntarily assume any and all risks arising from or related to the Service and your outreach activities, including any damage, loss, liability, claim, penalty, or harm that is caused, or that may be caused, to you, your dealership, your customers, or any third party. You accept full responsibility for that risk in exchange for access to the Service.

6. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless JOEY, MADITECH, and their owners, officers, employees, contractors, and agents (the “Indemnified Parties”) from and against any and all claims, demands, actions, investigations, damages, losses, liabilities, fines, penalties, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees) that arise out of or relate in any way to: (a) your use of or access to the Service; (b) any outreach (calls, texts, emails, or other contact) sent through or enabled by the Service; (c) any content or customer data you provide; (d) your breach of these Terms or your representations; (e) your violation of any law, including the TCPA or CAN-SPAM; and (f) any damage caused or that may be caused by your use of the Service. This obligation survives termination of your account.

7. No Warranty

The Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, compliant with any specific law as applied to your use, or that it will produce any particular result.

AI-generated content: JOEY uses artificial intelligence to draft, send, and summarize messages and other content. AI output can be wrong, incomplete, or out of date, including vehicle details, prices, payments, availability, and customer information. AI-generated content is provided “AS IS” with no warranty of accuracy. You are responsible for the settings that control what JOEY sends, for reviewing content where accuracy matters, and for every message sent through your account.

8. Limitation of Liability

To the maximum extent permitted by law, the Indemnified Parties shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, under any theory of liability, even if advised of the possibility of such damages. In no event shall the Indemnified Parties’ total aggregate liability for all claims relating to the Service exceed the greater of (a) the total fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

9. Suspension & Termination

We may suspend or terminate your access at any time, with or without notice, if we believe your use violates these Terms, any law, or risks harm to any person, customer, or the Service, or if a payment is unpaid or disputed. You may stop using the Service at any time. Sections 2, 4, 5, 6, 7, 8, 9, 10, and 11 survive termination.

10. General

If any provision is found unenforceable, the remaining provisions remain in effect. These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules.

11. Your Compliance Responsibilities

You are responsible for getting and keeping every consent your outreach requires, for honoring opt-outs and Do-Not-Call requests, for the hours and frequency of your outreach, and for following the terms of your CRM, your dealership, and any other service you connect, as described in sections 2 and 3. Features that help with compliance, such as quiet hours, suppression lists, and opt-out handling, are tools to assist you. They do not make us responsible for your compliance.

12. Changes to the Service

We may add, change, limit, or remove any feature, plan limit, integration, or supported CRM at any time, including when a third party changes or ends access. We are not liable to you for any change to, or discontinuation of, any part of the Service.

13. Changes to These Terms

We may update these Terms at any time by posting a new version on this page. The “Last updated” date shows the current version, and continued use of the Service after an update is your acceptance of it.

Change log. September 23, 2026: the refund promise is now a single 30-day money-back guarantee on the first charge, subject to the Refund Policy; added the price change, taxes, and chargeback terms to section 4, the AI-generated content term to section 7, and sections 11 to 13; corrected the cancellation description to match how cancellation works (access continues to the end of the paid period). October 8, 2026: replaced the 30-day money-back guarantee with the 14-day free trial for new subscriptions; customers who created their account, or started a trial or subscription, on or before that date keep the guarantee (Refund Policy section 5); added the locked-in prices term to section 4.

14. Contact

Questions about these Terms? Contact us at legal@getjoey.app or by mail at:

MADITECH LLC
7200 132nd Pl SE
Newcastle, WA 98059